Dispatch is up to 3 working days, 2nd class post (2 day) delivery service.
Return product unopened within 28 days of purchase for full refund.
Return defective products within 6 months for full refund or replacement.
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
Jackpen Limited grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it.. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any purpose without our express written consent.
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not Jackpen Limited, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
When you place an order to purchase a product from Jackpen Limited, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you. Any products on the same order which we have not dispatched do not form part of that contract.
Our Returns Policy applies only to products purchased directly from us. Returns must be made within 30 days to our address given below. All customers in the European Union are entitled to a statutory cooling-off period of seven business days. We are happy to exchange or offer a credit note on goods returned to us unused or unworn within 30 days together with proof of purchase.
We try to ensure that all products listed on our website are available and that we can dispatch as soon as possible following receipt of order. They are not guaranteed dispatch times and should not be relied upon as such.
When ordering goods from Jackpen Limited for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Jackpen Limited, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
When you visit or shop online at www.jackpen.com, or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If you complete your details in the Contact Us section, you agree that you wish to be contacted by us. This condition does not affect your statutory rights.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.